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Last updated: August 2026

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At tinyTour, we believe visitor technology should respect privacy. We aim to collect as little personal information as possible and to be clear about the information we do use.

The tinyTour visitor system

tinyTour is designed to work without requiring visitors to create an account, provide an email address or supply personal details.

The tinyTour app uses Bluetooth and Location Services on the visitor's device to detect nearby location beacons and provide relevant tour content. This information is used on the device to operate the tour and is not used by tinyTour to track individual visitors.

Once the tour has downloaded, it can operate without an internet connection.

We do not use tinyTour to build visitor profiles or sell visitor information to third parties.

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To help venue staff check and fine-tune beacon detection, the tinyTour app sends the nearby beacon’s identifier and measured signal strength to the venue’s local tinyTour server when it is reachable. These diagnostic messages do not include your name, email address or a unique phone identifier. They help staff adjust when relevant tour content appears and are not used to build individual visitor profiles.

tinyTicket

Where a venue uses tinyTicket, a visitor may choose to have a photograph taken to create a personalised return pass.

The photograph is used for the purpose of identifying the return pass holder. The venue operating tinyTicket is responsible for its use of this information and for informing visitors how photographs and return-pass information are handled and retained.

Our website

When you visit the tinyTour website, some technical information may be processed automatically, such as your IP address, browser type, device information and pages visited.

Our website is hosted using Wix, which may process this information and use cookies necessary for the operation, security and performance of the website.

Where optional analytics or similar technologies are used, these will be subject to the choices available through our cookie banner.

Enquiries and customers

If you contact us, request information, ask for a quotation or become a tinyTour customer, we may hold information such as:

• your name;

• organisation;

• email address and telephone number;

• correspondence with us;

• quotation, order and invoicing information; and

• information necessary to provide and support your tinyTour system.

We use this information to respond to enquiries, provide our products and services, administer our relationship with customers and meet our legal and accounting obligations.

We do not sell personal information.

Cookies

Our website uses cookies and similar technologies required for the website to function correctly.

Depending on the services enabled on our website, additional cookies may be used for purposes such as analytics. Where consent is required, you can choose whether to allow these through our cookie banner.

You can also control or delete cookies through your browser settings.

Sharing information

We may use trusted service providers where necessary to operate our business and website, including website hosting, email, accounting and payment services.

We only share personal information where reasonably necessary, where required by law, or where you have asked us to do so.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, tax and accounting requirements.

Your rights

Under UK data protection law, you may have rights over your personal information, including the right to request access to it, ask us to correct inaccurate information, request deletion in certain circumstances, object to certain uses of your information and request a copy of information you have provided to us.

You can also withdraw consent where our processing relies on your consent.

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Contact us

tinyTour is operated by Owen Davies Consultant Limited.

For questions about privacy or the information we hold about you, please use the contact form

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